Refund policy

Return & Refund Policy
Last updated: March 2026

Thank you for shopping at Lunovia. If you are not entirely satisfied with your purchase, we're here to help.

Returns
You have 30 days from the date of delivery to request a return.

To be eligible for a return:

• The item must be unused and in the same condition that you received it

• The item must be in its original packaging

• Proof of purchase (order confirmation or receipt) is required

Non-Returnable Items
Certain items cannot be returned, including:

• Items marked as final sale

Return Process
To initiate a return, please contact us at:
lunovia365@gmail.com

Please include your order number and reason for return.
We will provide instructions on how to return your item.

Return Shipping
Customers are responsible for paying return shipping costs unless the item is defective or incorrect.

Shipping costs are non-refundable.

Refunds
Once we receive and inspect your return, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Late or Missing Refunds
If you haven’t received a refund yet:

• Check your bank account again

• Contact your credit card company (processing times may vary)

• Contact your bank

If you’ve done all of this and still have not received your refund, please contact us at lunovia365@gmail.com

Damaged or Incorrect Items
If you received a defective, damaged, or incorrect item, please contact us within 7 days of delivery.

We will resolve the issue by offering a replacement or a full refund at no additional cost.

Exchanges
We only replace items if they are defective or damaged.
If you need an exchange, contact us at lunovia365@gmail.com

Contact Us
If you have any questions about our Return & Refund Policy, please contact us at:
lunovia365@gmail.com